oneGov 2.0 is now fully operational, marking a major upgrade to the need around user feedback and agency insights, this latest version offers faster, simpler, and more transparent access to digital public services.

Developed and maintained by Tradenet, oneGov is the Maldives’ national citizen experience platform. Built entirely by a 100% Maldivian team, it centralises how citizens and businesses access government services—securely and efficiently—anytime, anywhere.

Download the oneGov 2.0 Booklet shared with the Media for more information

A Better Experience for Citizens

oneGov 2.0 introduces a clean, mobile-responsive design and powerful tools that improve the way users engage with public services:

• Locker – Securely store and access official documents such as licences and permits, with QR verification and expiry reminders.

• Wallet – Manage all your government payments in one place. Track payment history, view dues, and assign responsibilities.

• Inbox & Notification Centre – Stay updated with alerts and reminders across all services.

• Dashboard & Personalisation – Access your applications, documents, payments, and support messages in one view. Includes Dark Mode for visual comfort.

• Guided Applications – Navigate services with step-by-step instructions, automatic checks, and a clear review before submitting.

• Smarter Search – Find what you need faster with improved filters and more relevant results.

By simplifying how services are delivered and used, oneGov 2.0 sets a new standard for citizen-centred design in government.

A Smarter Workspace for Government

oneGov Workplace, the internal side of the platform, helps government staff process requests faster and more accurately:

• Smarter Task View – See all the key task details in one place, with quick actions and a split view for efficient processing.

• Advanced Filtering & Search – Locate tasks quickly with favourites, filters, and memory-based search.

• Organised Workflow – Group tasks by status—Assigned, Unassigned, or Archived—for better team coordination.

Proven Impact — and What’s Next

Since the launch of the original oneGov platform, agencies have reported:

• 35% increase in efficiency

• 57% faster processing times

• 8/10 satisfaction rating for reliability, ease of use, and speed

These improvements show the value of unified digital public service delivery.

With oneGov 2.0, we expect even greater gains through:

• More accurate submissions with guided applications

• Faster issue resolution with real-time support tracking

• Higher citizen satisfaction through personalisation and proactive communication

• Improved coordination within and across government agencies

As more services transition to oneGov 2.0, our focus is on driving measurable outcomes that benefit every Maldivian.

Looking Ahead

oneGov 2.0 lays the foundation for a smarter, more connected government. Upcoming updates will introduce:

• AI-powered automation

• Deeper integration across agencies

• Personalised public services tailored to individual needs

As the Maldives’ national citizen experience platform, oneGov continues to evolve to meet the needs of a digital-first nation—powered by local talent, built for every Maldivian.

Visit one.gov.mv to explore the new experience.